Elite Sales Partner – Refund Policy
Last updated: 11 July 2025
Overview
Elite Sales Partner (“ESP,” “we,” “our,” or “us”) delivers digital marketing and sales enablement
services that rely on strategy, creative labor, and advertising spend. Because these services cannot be
“returned” once produced or placed, refunds are available only under the terms set out below
Deposits & Project Fees
Non-refundable deposit: Each fixed-price project starts with a 50% deposit of the total project fee. This
deposit secures our production time and is non-refundable once work has begun.- Milestone payments: Remaining project fees are billed at the checkpoints listed in your Statement of
Work (“SOW”). Payments already applied to completed milestones are not refundable
Monthly Retainers
Cancellation notice: You may cancel a monthly retainer at any time with 30 days’ written notice.
Service continues through the end of the current billing cycle; no further charges will be made after that
cycle ends.- Partial months: We do not prorate or refund unused portions of a billing cycle once work for that cycle
has commenced, because resources and advertising budgets are allocated in advance
Advertising Spend & Third-Party Costs
Budgets we pay to advertising platforms (for example, Google Ads or Meta) or other third parties on
your behalf are passed through at cost and are never refundable, even if you pause or terminate a
campaign early
Quality-Assurance ("QA") Guarantee
If any deliverable does not meet the specifications in your SOW:
1) Notify us in writing within 7 calendar days of delivery, describing the exact issue.
2) We will investigate promptly and, if we confirm the deficiency, will either re-perform or revise the
work at no additional cost, or issue a partial refund or credit — at our discretion — equal to the portion
of the fee attributable to the deficient deliverable
Chargebacks & Disputed Payments
Filing a credit-card chargeback or similar payment dispute before first contacting us voids this Refund
Policy. We may suspend all services until the dispute is resolved.
Statutory Rights & Exceptions
Nothing in this policy limits any statutory rights you hold under Ontario or Canadian
consumer-protection laws. Where such laws grant additional remedies, they will apply
How to Request a Refund or Credit
Send an email or letter that includes:
- Your full name (or company name) and the relevant invoice or project number.
- The deliverable or billing period you are disputing.
- A concise explanation of the issue and the remedy you are seeking.
Contact details:
- Elite Sales Partner
- 55 Village Centre Pl, Mississauga, ON L4Z 1V9, Canada
- info@elitesalespartner.com
We aim to acknowledge all refund related requests within two business days and, when approved, to
issue refunds within ten business days using the original payment method, unless we mutually agree
otherwise